These Standard terms and conditions of contract only apply for courses booked through our training wing. Security services contracts will have their own terms and conditions applied.

The following terms and conditions apply to all course bookings with Indrisec Ltd unless otherwise specified in a separate service level agreement or terms and conditions.

If you have any questions relating to these terms and conditions, please contact our Customer Service team by phone (01252 759 183) between Monday to Friday 09:00 – 17:00, excluding bank and public holidays in England and Wales or email info@indrisec.co.uk

These terms and conditions do not affect your statutory rights.

DEFINITIONS

Indrisec” refers to Indrisec Ltd (company number: 10926873) whose training centre is located at Ferneberga House, Alexandra Road, Farnborough, Hampshire, GU14 6DQ.

Personal data” shall have the meaning set out in the Data Protection Act 1998;

Service(s)” means the training services or course(s) offered by Indrisec.

We/us” means Indrisec.

Website” means www.indrisec.co.uk or any subsequent URL which may replace it.

You” means the purchaser or user of services from Indrisec.

We reserve the right to cancel or reschedule any of our courses. Where it is necessary to cancel or reschedule any courses, you will be informed at the first available opportunity and delegates will be rescheduled as a priority to the next available course(s). We do not accept any responsibility for certificates expiring as a result of a cancelled course.

PAYMENT

Full payment is required prior to the course start date. We reserve the right to withhold certificates until full payment has been cleared. Individual consumers are required to make payment at the time of booking.

COMPANY CANCELLATIONS

If you are booking as a company, the full course fee will be charged for cancellations made fewer than 10 working days before the course start date. Cancellations can be received either by phone (01252 759 183) or email (info@indrisec.co.uk). This applies to both scheduled courses and group bookings.

CONSUMER CANCELLATIONS/RESCHEDULING OF COURSES

If you are booking as an individual, you have 14 calendar days in which to cancel your booking from the date it was made with no penalty suffered. If your course is due to start within this 14 calendar day period, we will offer a rescheduled course date at no extra charge.

Cancellation after your 14 day cooling off period, but before 10 working days of your course start date, will result in the 25% of the course fee being retained by us.

Cancellations made fewer than 10 working days will result in 100% of the course fee being retained by us.

This applies to both scheduled courses and group bookings. Cancellations can be made by phone (01252 759 183), email (info@indrisec.co.uk).

SCHEDULED COURSES

Transfers

As detailed above you can transfer a delegate once without incurring a charge, provided that we receive this request at least 5 working days before the course start date. If you book a course less than 5 working days before the course start date, you will not be able to make a transfer, except in the event of illness and you provide us with a medical certificate. Transfer requests can be received either by phone (01252 759 183) or email (info@indrisec.co.uk).

Substitutions

Substitutions will be accepted provided that the request is received before the course start date either by phone (01252 759 183) or email (info@indrisec.co.uk).

GROUP BOOKINGS

Transfers

No charges will be applied to any transfer request that we receive, provided that it is received at least 10 working days before the course start date. Any transfer requests received fewer than 10 working days before the course start date will incur an additional 25% charge of the course fee and within 5 working days will be chargeable in full again.

COURSE PRICES

Our prices are inclusive of VAT.

COURSE TIMING AND JOINING INSTRUCTIONS

Good time keeping throughout the course is essential. We will issue full joining instructions to the booker, for delegates attending the course, which includes information regarding the start time of the course. If the booker does not receive the joining instructions, it is their responsibility to contact us either by phone (01252 759 183) or email (info@indrisec.co.uk) to arrange for them to be re-sent.

Failure to attend the course due to not receiving joining instructions will result in the full cost of the course being charged. It is the responsibility of the booker to ensure that the delegate is fully briefed and made aware of these instructions and all course requirements before attending the course.

ATTENDANCE

Delegates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance due to lateness.

Please note that we may change the venue with notification of change via text or email at any point leading up to the course, so we politely request that you monitor and check texts and emails on the morning of the course.

MEETING THE NEEDS OF DELEGATES

We have an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that your delegate(s) need in order to enable them to participate fully in the training.

Please note that we do not provide any specialist equipment and/or personnel such as signers or translators; however, these can be sourced at your own cost.

DELEGATE SELECTION

It is the responsibility of the employer to select suitable persons to train to become security operatives in the workplace. It is important that such individuals are:

Physically able to demonstrate physical activity including escorting and disengagements. The duties of a security operatives can be physically demanding. In line with the SIA’s requirements, delegates must be free from any condition that will affect their participation in the course and their capability to carry out the duties of a security operative.

Reliable, with the necessary disposition and communication skills.
Able to cope with stressful and physically demanding emergency procedure.
18 years old and above.
Delegates who are unable to meet the above requirements or fail to meet the pre-set assessment criteria for the course will not be awarded a certificate and will therefore be unable to act as security operatives.

LIMITATION OF LIABILITY

Except in respect of death or personal injury caused by our negligence, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation. Our entire liability to you under or in connection with this agreement and the provision of the security training shall not exceed the sum of twice the contract value. Nothing in this paragraph is intended to exclude any liability on our part for fraud.

DATA PROTECTION ACT 1998

Non-sensitive Personal data collected will be used for the purpose of delegate(s) and course administration and may be disclosed to appropriate bodies/organisations associated with such course.
The information may also be used for marketing purposes and you may be contacted by telephone or e-mail with details of future similar events and courses organised or promoted by us which may be of interest to you.

We will not send marketing communication to any individual or organisations who have requested that their details are not used for such purposes.

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as is reasonable and necessary. If Personal data is disclosed, the Service Provider will ensure the bodies/organisations to which the Personal data is disclosed maintain equivalent measures and processes.

Contact details supplied to us will not be passed on to third parties.

COMPLAINTS

If you have any complaint about this website or any of the services we provide, you should contact our customer service department on the number above and we will try and resolve it as soon as possible.

GOVERNING LAW

These terms and conditions and all matters connected with any order you place on our website shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the jurisdiction of the courts of England and Wales.

How to find out what personal information we hold about you

You can request details of the personal information we hold about you under the Data Protection Act 1998.

We may require you to pay an administrative fee of £10.00 before we satisfy your request.

If you would like a copy of the information we hold on you, or want to update the information, please write to: Data Protection, Indrisec Ltd, Ferneberga House, Alexandra Road, Farnborough, Hampshire, GU14 6DQ or call 01252 759 183 or email info@indrisec.co.uk.

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email info@indrisec.co.uk.